Welcome to my site!

Hi, I'm Crystal Adams. I am a user experience research leader and program evaluation manager passionate about translating research into action and impact. With over 15 years of experience, I specialize in designing and managing research that drives product innovation, improves user outcomes, and informs strategic decisions.

I have led multidisciplinary research projects involving health professionals, consumers, patients, and communities to design and evaluate interventions, optimize user experiences, and shape policy. While much of my work has focused on addressing health inequities across diverse U.S. and international contexts, my research leadership skills are highly adaptable to a wide range of products and services.

Currently, I serve as Manager of Program Evaluation at Community Care Cooperative, an Accountable Care Organization based in Boston, MA, where I oversee mixed-methods research initiatives to enhance care delivery and community engagement.

This site showcases my work in research leadership, team management, and strategic evaluation. I welcome the opportunity to connect — feel free to reach out via LinkedIn or email!

My Story

I am a research leader and mixed-methods researcher passionate about solving real-world problems and driving impact through actionable insights. After earning my Ph.D. in Sociology from Brown University, I pursued a Master of Public Health at Harvard University to deepen my expertise in health systems and policy.

I bring extensive experience leading and conducting user interviews, usability studies, surveys, ethnographies, and focus groups to inform the design and evaluation of products, programs, and services. My applied research spans physicians’ experiences delivering social health interventions, in-home care models, consumer-focused interventions for high-need populations, drug advertising, and quality of care in assisted living facilities. Across these projects, I have delivered insights that contributed to improved health care delivery in underserved communities, informed drug advertising policy recommendations, and helped reduce social isolation among older adults. My background in media studies and advertising research further enhances my ability to connect with diverse user groups and understand consumer behavior.

I excel in diverse, cross-functional environments. I have led and collaborated on community-based research initiatives involving public health practitioners, healthcare professionals, government agencies, community organizations, and academic researchers. I am committed to fostering inclusive environments characterized by racial, ethnic, LGBTQ+, age, and disciplinary diversity, and I believe diverse perspectives are critical to producing research that drives meaningful change.